FAQ
How long does order processing take?
Orders are usually processed within 1 to 5 business days after payment confirmation.
How long does shipping take?
Shipping usually takes 7 to 20 business days after shipment, depending on the destination, carrier, customs, and other external factors.
Will I receive tracking information?
Yes. Tracking information will be provided once the order is shipped, when available.
Why is my tracking not updating?
Tracking updates may take a few business days to appear after shipment. Delays may also happen due to carrier processing, customs, or local delivery services.
Can I change my shipping address?
Address changes may only be possible before the order is processed or shipped. Once the order has been shipped, changes may no longer be available.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped.
Can I return my order?
Yes. Return requests are accepted within 30 days after delivery, as long as the item is unused, unworn, in its original condition, and in the original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect.
What should I do if I receive a damaged or incorrect item?
Contact support within 7 days of delivery using the contact information available in the website footer. Include your order number and clear photos or videos of the issue.
When will I receive my refund?
After the returned item is received and inspected, the refund approval will be reviewed. Approved refunds are issued to the original payment method. Banks and payment providers may take additional time to process the refund.
Will I pay customs or import taxes?
Depending on the destination country, customs duties, import taxes, VAT, or other local fees may apply. These charges are the customer’s responsibility.
Are shipping times guaranteed?
No. Shipping times are estimates and may vary due to customs, carriers, holidays, weather, high-demand periods, or other external factors.